Frequently Asked Questions — Panjab Supermarket
Find answers to the most common questions about shopping at Panjab Supermarket.
Whether you want to know about our delivery areas, payment options, product range, or return process, we have covered it below.
If your question is not listed here, contact us at +31 6 20009192 or visit our contact page.
Category 1: Ordering and Payment
Q: How do I place an order at Panjab Supermarket?
A: Browse our online shop at panjabsupermarket.com, add products to your cart, and proceed to checkout. You can order without creating an account, though registering makes future orders faster. Once your order is confirmed, we pack and deliver it the same day.
Q: What payment methods do you accept?
A: We accept iDEAL (the most common Dutch payment method), credit cards (Visa, Mastercard), debit cards, and cash for in-store purchases. All online payments are processed through a secure payment gateway.
Q: Is there a minimum order amount for delivery?
A: [CONFIRM WITH CLIENT: Insert minimum order amount if applicable, or state “There is no minimum order amount. However, orders over €49 qualify for free delivery.”]
Q: Can I modify or cancel my order after placing it?
A: Contact us as soon as possible at +31 6 20009192. If your order has not been packed yet, we can make changes or cancel it. Once packed for delivery, modifications may not be possible.
Category 2: Delivery and Shipping
Q: Where does Panjab Supermarket deliver?
A: We offer same-day delivery across the Utrecht region, including Nieuwegein, Utrecht, Houten, IJsselstein, Zeist, De Bilt, Vianen, Maarssen, Bunnik, and Bilthoven. All orders are packed and dispatched from our store at Muntplein 10, Nieuwegein.
Q: How much does delivery cost?
A: Delivery costs €2.49 per order. Orders over €49 are delivered free of charge.
Q: How fast is delivery?
A: We offer same-day delivery. Orders placed before [CONFIRM CUT-OFF TIME with client] are delivered the same day. This is a key advantage we offer over national online grocery services — your food arrives fresh, not after days in
Q: What happens if I am not home during delivery?
A: [CONFIRM WITH CLIENT: Describe the process — e.g., “Our delivery driver will contact you by phone. If you are unreachable, we will leave the package at your door / with a neighbour / attempt redelivery.”]
Q: Do you deliver frozen and fresh products?
A: Yes. Fresh and frozen items are packed with appropriate care to maintain temperature during transit. Because we deliver same-day from our local store, your frozen parathas arrive frozen, and your paneer arrives fresh — not thawed or warm.
Category 3: Products and Quality
Q: What types of products does Panjab Supermarket carry?
A: We stock over 2,700 Indian, Pakistani, and Surinamese-Hindustani grocery products across 30+ categories. This includes spices and masala, basmati rice, lentils and pulses, snacks and namkeen, frozen foods, fresh paneer, dry fruits, flour, oil and ghee, pickles, beverages, Surinamese masala and chutneys, pooja essentials, and kitchen articles. We carry trusted brands like Haldiram’s, MDH, Shan, Everest, TRS, Swad, and many more.
Q: Are your products halal?
A: Many of our meat and frozen products are halal certified. Look for the halal certification mark on individual product pages. If you have specific questions about a product’s halal status, contact us, and we will check the packaging for you.
Q: Do you carry Surinamese-Hindustani products?
A: Yes, this is one of our specialities. We stock Surinamese masala, Surinamese chutneys, roti flour, and other Surinamese-Hindustani ingredients that are very difficult to find elsewhere in the Utrecht region.
Q: How do you ensure product freshness?
A: We check expiry dates and packaging conditions on every shipment we receive. Fresh and frozen products are stored at the correct temperatures in our store. When you order online, items are packed just before delivery; they do not sit in a warehouse for days.
Q: Do you sell products for festivals like Diwali, Eid, and Holi?
A: Absolutely. We stock festival essentials, including Diwali sweets and diyas, Eid groceries, Holi colours, Ramadan supplies, and pooja items. We expand our selection before major festivals, so check our Pooja and Festival category or contact us for specific items.
Category 4: Returns, Refunds, and Issues
Q: What if I receive a damaged or incorrect product?
A: Contact us within 24 hours of delivery at +31 6 20009192 with a photo of the issue. We will arrange a replacement or full refund. We take packaging and delivery quality seriously. If something arrives damaged, we want to know and fix it.
Q: Can I return products?
A: Due to the nature of food products, we cannot accept returns on opened or perishable items for hygiene reasons. Unopened, non-perishable items can be returned within [CONFIRM TIMEFRAME] days. See our full returns policy for details.
Q: How long do refunds take?
A: Refunds are processed to your original payment method within [CONFIRM: 5–10] business days after we approve the return or complaint.
Category 5: Store and Account
Q: Where is your physical store?
A: Panjab Supermarket is located at Muntplein 10, 3437 AN Nieuwegein, Netherlands. We are open Monday to Saturday from 09:00 to 20:00, and Sunday from 12:00 to 19:00.
Q: Do I need an account to order online?
A: No, you can check out as a guest. Creating an account lets you track orders, save your delivery address, and reorder favourites more quickly.
Q: How can I contact Panjab Supermarket?
A: Call us at +31 6 20009192, visit our store at Muntplein 10 in Nieuwegein, or use the contact form on our website. We are happy to help with product questions, order issues, or special requests.
Still have a question? We are here to help. Call us at +31 6 20009192 or visit our contact page. You can also visit our store at Muntplein 10, Nieuwegein; we are always happy to assist in person.